FAQ

Club Term is a sports club management platform for tennis clubs, football academies, and holiday camps. It gives you one place for programs, squads, coaches, and discount rules — instead of a Sunday-night spreadsheet.

Drop-in sessions, multi-week courses, and holiday clubs — each with its own age range and skill level so participants end up in the right group.

Create a group such as "Junior Tennis U10 Intermediate", set a maximum size, and see capacity at a glance — like 0/12. Name squads the way you split them — by age, skill or both — and the register stays tidy without spreadsheets.

Set a rule once and it applies itself. Sibling discounts (for example 15% off when two children book), member discounts, and holiday club pricing — as a percentage or a fixed amount.

Yes. Mark a customer as a club member, then tick "Club members only" on the discount rule — it only applies to members.

Not by card. A booking creates an invoice, the parent pays the club by bank transfer, and your staff record the payment in the app when it arrives.

New bookings join the waitlist. When someone cancels, the freed place automatically goes to the next customer on the waitlist and a new invoice is issued.

Coaches open the session list with the booking roster and attendance tools. You can set a default coach per program and preferred coaches by day and program type, so the right coach is pre-selected without re-picking it every week.

Yes. Club Term supports drop-in session bookings and multi-week course enrollment. You can create holiday programs, set capacities, and manage registrations with participant forms.

As a list with date, time, venue, coach, capacity and price, so you can see the week at a glance.

Add each child to their parent's record in the app, with date of birth, emergency contact details and any medical information.

Yes. The Pro plan supports up to 5 venues, and the Enterprise plan supports unlimited venues. Each venue has its own settings. The Starter plan is limited to a single venue.

No. The coach role opens the session register and attendance tools, without access to billing, members or club settings.

We offer three plans: Starter at £29/month (1 venue, 50 sessions, 100 customers), Pro at £79/month (5 venues, unlimited sessions and customers, dashboard summaries), and Enterprise at £199/month (unlimited venues). Eligible new subscriptions include a 30-day trial; payment details are required. All plans are also available with a yearly subscription at a discount. You can upgrade or downgrade in the app — the change and any prorated amount are shown before you confirm — and you can cancel anytime through the Paddle customer portal.

Club Term is built with UK GDPR compliance in mind. Participant data is protected by row-level security in our database, and two-step sign-in with an authenticator app is available in user settings. Facility operators are the data controller for participant data, with Club Term acting as data processor.

Yes — eligible new subscriptions include a 30-day trial. Payment details are required at checkout, and your subscription renews automatically unless canceled before the trial ends. Paddle shows the final total, any tax, and the renewal date before you confirm. We also offer yearly plans at a discount if you prefer to pay annually.

Clubs can send invoice emails carrying their club's name to customers (issued and paid), and the platform sends sign-in and team-invite emails. Automatic booking confirmations, session-cancellation notices, waitlist alerts, payment reminders, weather alerts, and SMS or WhatsApp messages are on the roadmap.

The public website can be read in other languages. The app is in English.