Communication & Notifications

Which emails and notifications Club Term sends today — and which communication features are still on the roadmap.

Club Term's communication features today are deliberately small and reliable: branded invoice emails to customers, plus the platform emails that keep accounts running (sign-in links and team invitations). Other notification types are on the roadmap rather than silently half-built.

Available Today

Invoice Emails

Club Term sends branded invoice emails to customers at two points in the invoice lifecycle:

Invoice issued — sent when you email a newly created invoice. The email is HTML-formatted, includes your club's name, the invoice number, the amount due, and your bank details for payment, plus a link to the invoice in the parent portal.
Invoice paid — a confirmation sent when you mark an invoice as paid.

Invoice emails contain the invoice details and a portal link in the message body — they do not attach a PDF.

The platform sends its own transactional emails for account flows:

Email confirmation and magic-link sign-in emails
Team invitation emails when you invite coaches or staff to your club account
Password reset emails

Manual Bank-Transfer Reconciliation

Parents pay invoices by bank transfer (card payments via Stripe Connect are planned but not yet available). Club Term does not read your bank feed — you match the transfer to the invoice number shown on the invoice and mark it paid in Invoices. There is no automatic payment reconciliation.

On the Roadmap (Not Yet Available)

The following communication features are planned but do not exist in the product today:

Booking confirmations — automatic email to the parent when a booking is created
Payment reminders — scheduled reminders for unpaid invoices
Session reminders — automatic reminders before each session
Cancellation notices — email to registered participants when a session is canceled
Waitlist notifications — an alert when a place opens in a full session
Progress reports — coach feedback emailed to parents from a participant profile
Weather alerts — a one-tap notice to all participants of an outdoor session
SMS and WhatsApp messaging
Group messaging — a custom email to all participants in a program or session